A20:41

Pedir hablar con encargado

Asking for a manager

clienta

I'd like to speak to the manager, please.

encargada

May I ask what this is about?

I've already explained the problem twice, and it still isn't solved.

I understand. Let me see if the manager is available.

Thank you.

Hi. I understand there's an issue with your order.

Yes. I was charged twice.

I'm sorry about that. I'll check the payment records.

I have both charges on my banking app.

I can see the duplicate charge. We'll refund it today.

Okay, thank you.

Again, I'm sorry for the inconvenience.

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